Privacy Policy
This statement explains the privacy and the data protection practices applicable to www.michaelcornish.co.uk as provided by the website host Homeflow. This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure. If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Michael Cornish or use our website https://www.michaelcornish.co.uk. Michael Cornish is the Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at privacypolicy@michaelcornish.co.uk or in writing to Michael Cornish, 36 Shippam Street, Chichester, West Sussex PO19 1AG. We may change this policy by updating this website and you should check you are happy with any updates we make to our privacy policy which may be made in future from time to time.
Data we collect and how we use your information
We may collect information including: customer name/s, job title, postal address and post code, contact telephone numbers and email address, preferences and interests and other relevant customer information for a minimum period of up to 3 months following the date you contact Michael Cornish, and for a maximum period of 7 years following the completion date of a transaction.
What we do with the information we gather from you is as follows. We require this information to understand your needs and provide you with a better service, and in particular for our Internal record keeping. We may periodically send promotional emails about new services and products, using the email address which you have provided us with. Once you have consented (opted-in) to receive continuous communications from us, it is also easy to withdraw content (opt-out) by unsubscribing from the communication emailed to you or by emailing us with your request.
We may use the information that you directly provide to us in the following ways
•We may use your [name, address, email address and contact details] for the purpose of carrying out our obligations arising from any contracts entered into by you and Michael Cornish, such as [providing you with products and services you have requested, visiting and arranging viewings of your property]. Our legal basisfor this use is [that it is necessary for the performance of a contract to which you are party].
•We may use your [name, email address and postal address] to [provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to thoseenquiries or requests and arranging visits to your property by our staff]. Our legal basis for this use is [our legitimate interests, namely [carrying out activities in the course of Michael Cornish’s business in response to customer enquiries or requests].
•We may use your [name, email address and postal address] to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is [our legitimate interests, [namely the ongoing marketing of our goods and services to individuals with whomwe have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services].
•[Where you have entered into a contract with us or we have provided you with services,] we may use your [your name, email address, postal address or phone number] to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely [evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our businessand positive customer relationships].
•[Where you are a party to an existing contract with us [or regularly enter into contracts with us for our goods and services]], we may use your [name, email address, postal address or phone number] to notify you of changes to the terms and conditions of our services. Our legal basis for this use is [our legitimate interests, namely [the administration and management of our business contracts and relationships].
•We may use your [name, email address and postal address] to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.
•We may use your [{Name/s, Postal Address, Contact phone numbers and email addresses }] to verify your identity where [{insert relevant circumstances - You are the Seller/s instructing our company to sell Your property or You are the purchaser and we need to verify Your Identity when You make an Offer to purchaser a property through us}]. Our legal basis for this use is [compliance with a legal obligation to which we are subject] [our legitimate interests, namely ensuring the security of our systems, network and information and those of third parties].
We may use the information that we automatically collect using technical means through our website to:
•Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is [our legitimate interests, namely [monitoring the use of our software and IT systems, improving our website]]
•[Measure or understand the effectiveness of our own advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising;]
•[Measure or understand the effectiveness of our marketing emails. Once you have consented (opted-in) to receive continuous communications from us, it is also easy to withdraw content (opt-out) by unsubscribing from the communication emailed to you or by emailing us with your request..Our legal basis for this use is consent.].
This automated collection of information may involve the use of cookies. Please see our Cookies Policy for further detail about these Cookies Policy. We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may also use [any of your personal information that we collect from you directly] [and additional information about you from external sources] where necessary to detect and reduce fraud and credit risk. These sources include {insert sources and whether they are publicly accessible sources}. Our legal basis for this use of your personal information is [our legitimate interests in preventing our business being subject to fraud or credit risk].
Who has access to information?
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
•Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you.
•Your personal data, including name, postal address, telephone numbers and email contact details and preferences will be shared with our software provider.
•Advertisers and advertising networks we will use include Rightmove, and the Chichester Observer.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries at any time in the future insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to [our insurers and /or professional advisers] insofar as reasonably necessary for the purposes of [obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.].
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
Security precautions in place to protect your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Use of Cookies
Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns. Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you. It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy
Links to other websites
Our website contains links to third party websites over which “Michael Cornish” has no control and thereby assumes no responsibility for the content of third party websites or for any losses which may arise out of use of a third party website. The existence of a link to a third party does not necessarily mean “Michael Cornish” endorses that website or has or has not any association with the proprietor of that website and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to any website that you visit.
Controlling your personal information
We will not sell, distribute your personal information to third parties unless we have your written permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you confirm to us that you wish us to do so. As part of our service we share your information with our partner organisations, such as software providers, IT support and digital agencies, for a full list of how we use and share your information to provide our services, please read our privacy matrix.
You may request details of personal information which we hold about you under the Data Protection Act 2018 and the General Data Protection Regulations (GDPR) May 2018. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on (17 September 2018). If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.
About the Company Michael Cornish
Michael Cornish is a trading name of MICHAEL CORNISH LIMITED whose registered number is 11293959 and registered office is Wellesley House, 204 London Road, Waterlooville, Hampshire PO7 7AN.
Further information and Your Rights
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.